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July 2008

Ten Seconds Studio

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

How That Information Is Used:

Ten Seconds Studio uses your information to fill order, to contact buyers if they have questions, or to send email with special offers.

Our Commitment To The Security of Your Data

We will not sell or give any of your information away.

If you have ANY questions or concerns, please feel free to call us 817-595-9333 or email Megan@TenSecondsStudio.com.

PRODUCT/SHIPPING/and whatever else I can think of....

Ten Seconds Studio is commited to shipping your order as fast as we can (24-48 hours). If by any chance we don't have the product in stock, we will contact you immediately to inform you. You will have a choice to cancel the item or put it on Back Order.

Since fuel prices are high, we have given you a discount on shipping. Most shipments start out at $8-$9 for 2 pounds! Please see below for shipping charges based on price for the United States.



International Shipping

Ten Seconds Studio will ship internationally. Ten Seconds Studio will charge a $10 processing fee for all shipments. Ten Seconds Studio will contact you before shipping out the product to advise you on your total and shipping fees. It may be cheaper to contact a distributor in your country and purchase the product from them. Ten Seconds Studio is not responsible for the product once it's been shipped out. You can purchase insurance for additional cost.

Returns

Ten Seconds Studio will accept returns with in 10 days from receiving the merchandise. All returns must be in their original packaging and must look like new. All returns must reference an invoice number. You cannot return merchandise that you purchased at a different retailer. It's up to Ten Seconds Studio to accept returned product(s). If it doesn't look like new or has been used, we will not accept the returned product. All returned product will be given a "Store Credit" to be used on future purchases. Ten Seconds Studio will not accept returned Metal.

Manufacture's Defect

If the product you received is damaged due to manufacture's defect, please contact us within 10 days and we will give you information on how to return the product.

If you need to change your order or cancel it, you will have 24 hours to do so. Please call 817-595-9333 or email Megan@tensecondsstudio.com with questions or cancellations.

FYI

Ten Seconds Studio does not charge your credit card till your order is ready to ship. Why? Because we do not want to tie up your funds while we are trying to get your order ready.